Privacy Policy
Effective Date: 15 January 2025
At trelorynex, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you interact with our financial education services. We're committed to transparency and compliance with Australian privacy laws, including the Privacy Act 1988 and Australian Privacy Principles (APPs).
Information We Collect
When you use our services or visit our website, we collect different types of information to provide you with relevant financial education and business adaptation support. Here's what we gather and why it matters.
Personal Information You Provide
This includes information you directly share with us when signing up for programs, contacting our team, or engaging with our educational content:
- Name, email address, phone number
- Business details and industry information
- Professional background and experience level
- Learning preferences and educational goals
- Payment information for program enrollment
- Communication preferences and feedback
Automatically Collected Information
Our website collects certain technical information automatically to improve your experience and understand how our platform is used:
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our site
- Referral sources and navigation patterns
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for specific purposes related to delivering quality financial education and improving our services. Everything we do with your data has a clear reason behind it.
| Purpose | How We Use Your Data |
|---|---|
| Service Delivery | Provide access to educational content, process enrollments, and deliver program materials |
| Communication | Send program updates, respond to inquiries, and share relevant educational resources |
| Improvement | Analyze usage patterns to enhance content quality and platform functionality |
| Compliance | Meet legal obligations and maintain accurate records for Australian regulatory requirements |
| Marketing | Share information about new programs and resources (with your consent) |
We don't use your information for purposes beyond what's outlined here without getting your explicit permission first. And we definitely don't sell your personal data to third parties.
Data Sharing and Disclosure
We share your information only when necessary and with trusted partners who help us deliver our educational services. Here's the complete picture of who might access your data.
Service Providers
We work with carefully selected third-party providers who assist with specific business functions. These partners are bound by confidentiality agreements and can only use your information for the purposes we specify:
- Payment processors for secure transaction handling
- Email service providers for communications
- Cloud hosting providers for data storage
- Analytics platforms for website performance insights
- Customer support tools for assistance delivery
Legal Requirements
Sometimes we're required by law to disclose information. This happens when we receive valid legal requests from Australian authorities, need to protect our rights, or must respond to court orders.
Important: We never share your personal information with third parties for their marketing purposes. Any data sharing is strictly limited to service delivery and legal compliance.
Your Privacy Rights
Under Australian privacy law, you have specific rights regarding your personal information. We make it straightforward to exercise these rights.
Access Your Data
Request a copy of the personal information we hold about you at any time.
Correct Information
Ask us to update or correct inaccurate or incomplete personal data.
Delete Your Data
Request deletion of your personal information, subject to legal retention requirements.
Restrict Processing
Limit how we use your information in certain circumstances.
How to Exercise Your Rights
To make a request regarding your personal information, contact us at help@trelorynex.com with "Privacy Request" in the subject line. We'll respond within 30 days and verify your identity before processing any request. There's no charge for most requests, though we may apply a reasonable fee for excessive or repetitive inquiries.
Data Security and Protection
We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls limiting who can view your information
- Secure backup systems and disaster recovery procedures
- Staff training on data protection practices
While we work hard to safeguard your data, no online system is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.
Data Retention
We keep your personal information only as long as needed for the purposes outlined in this policy or to meet legal requirements. Here's our general approach:
Active Users: We retain your data while you're actively using our services and for a reasonable period afterward in case you return.
Inactive Accounts: After 24 months of inactivity, we review accounts and may delete personal information not required for legal or business purposes.
Legal Requirements: Some information must be kept longer to comply with Australian tax laws and financial regulations (typically 7 years).
When we delete your information, we do so securely and completely from our active systems. Backup copies may persist for a limited time in our disaster recovery systems.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and understand how visitors use our platform. You can control cookie settings through your browser, though some features may not work properly if you disable them.
Types of Cookies We Use
- Essential Cookies: Required for basic website functionality and security
- Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
- Functionality Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into user behavior to improve our content
Most browsers allow you to refuse cookies or alert you when they're being sent. Check your browser's help section for specific instructions.
International Data Transfers
Your information is primarily stored on servers located in Australia. However, some of our service providers operate globally, which means your data might be processed in other countries. When this happens, we ensure appropriate safeguards are in place through:
- Contractual clauses requiring equivalent privacy protection
- Verification that providers meet Australian privacy standards
- Regular audits of international data handling practices
Children's Privacy
Our services are designed for business professionals and aren't intended for individuals under 18. We don't knowingly collect personal information from children. If you believe we've accidentally collected information from someone under 18, please contact us immediately so we can delete it.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website. The "Effective Date" at the top shows when the current version took effect.
We encourage you to review this policy periodically, especially before providing any new personal information. Continued use of our services after changes take effect means you accept the updated terms.
Making a Complaint
If you're concerned about how we've handled your personal information, please contact us first so we can address the issue. We take complaints seriously and will investigate promptly.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? We're here to help.
Email: help@trelorynex.com
Phone: +61 423 663 670
Address: 8 Sir Christopher Ondaatje Ave, Macquarie Park NSW 2109, Australia
We typically respond to privacy inquiries within 2 business days and resolve most requests within 30 days.